How can I become volunteer?
You can register on the website or contact the HR department during our business hours (9h - 17h).
What are the requirements to become a volunteer?
We expect a proper attitude to patient and environment. As a minimum we expect knowledge of first aid training. We also provide you the additional training necessary to perform non-urgent / urgent patient transport.
I do not have first aid training, can I be a volunteer?
Sure, you can do the training with us.
I am unemployed, can I be a volunteer?
If you receive money for your unemployment, we recommend you to contact the 'RVA'.
What are the General Conditions?
Click here for the General Conditions Ambuce Rescue Team NV, Ambumed VZW en Ambuce Training and Education VZW
How do I make a complaint?
All “complaints” relating to transport must be submitted in writing (letter, email, fax) klachten” within five days of the transport concerned. Complaints about visible defects to goods must be reported within 8 days of the delivery. Such complaints must be made by registered letter in which the defects are exhaustively described. Non-visible defects must be
Will my transport be reimbursed by mutual health fund/insurance?
All our invoices may be submitted to your mutual health fund. Depending on the fund there will be either a full or partial reimbursement. Invoices on which the words “remgeld” (patient’s share) cannot be submitted to the mutual health fund, as the amount of the invoice is your own contribution. In other words a sum
Will the driver accompany me to the ward or to the doctor? Will they collect me from the room?
Yes, the driver will help you as much as possible.
How is the number of kilometres determined?
For the 100/112 service: from the ambulance station (or the point of departure if the ambulance was on the road from a previous call) to the place where its services are needed and then to the hospital and back to the ambulance station (as determined by the Ministry). For other transport services the number of
I am unable to pay the bill. What must I do?
Payment plans are available for bills of more than € 100. The maximum payment period is three months, and an administration charge of € 20 will be added to the bill.