General Conditions Falck Benelux nv and Ambumed vzw (valid as from 1/1/2019)

 

If the patient is carried in a vehicle operated by our services, he/she automatically agrees to these General Conditions, regardless of the way in which these conditions have been disclosed to him/her.

Determining Distance in Kilometres

The 100/112 Service (Emergency Services): not applicable

For other forms of transport service, the distance in kilometres will depend on the contract with the partners (health insurer, hospital, etc.). The standard calculation is based on the number of kilometres when loaded x 2.

Payment Period:

  • All our invoices are payable (FALCK BENELUX NV)
    • By private individuals, within 15 days after the invoice date
    • By all other customers, within 30 days after the invoice date

Our invoices are always payable by you. Should you be of the opinion that the invoice must be paid by a third party, it is up to you to recover the amount from that party.

  • All our invoices are payable (AMBUMED VZW)
    • By private individuals, within 30 days after the invoice date
    • By all other customers, within 30 days after the invoice date

Our invoices are always payable by you. Should you be of the opinion that the invoice must be paid by a third party, it is up to you to recover the amount from that party. Concerning all patient contacts, also when the patient has not been transported, the patient needs to pay the invoice.

  • Procedure in the event of a failure to pay on time (FALCK BENELUX NV) :
    • 1st reminder is sent 15 days after the invoice date: the amount of the invoice will be increased by a penalty of 15% of the official rate, with a minimum penalty of € 15.
    • 2nd reminder is sent 30 days after the invoice date: the amount of the invoice will be increased by a penalty of 15% of the official rate, with a minimum penalty of € 30.
    • If we fail to receive payment after the 2nd reminder, your account will be passed on to our legal department without further delay. In addition to a penalty of 15% of the official rate with a minimum charge of € 30, the legal service will also seek the payment of an administrative charge of € 30 and interest for late payment of 15% per annum in application of Articles 1146 to 1155 inclusive and Art. 1229 of the Civil Code.
    • All additional costs will always be charged to you as well.

 

  • Procedure in the event of a failure to pay on time (AMBUMED) :
    • Reminder is sent 30 days after the invoice date: the amount of the invoice will be increased by a penalty of 50 % of the official rate, with a maximum penalty of € 30.
    • If we fail to receive payment 2 months after the invoice date, a payment plan

to reduce the outstanding balance within 6 months is made up.

  • The patient fulfills his payment plan via third party bank account bailiff.
  • In case the patient did not pay the outstanding balance after the 6 months, we will charge an extra amount of 30 EUR, without any additional letter of formal notice.
  • All additional costs will always be charged to you as well.
  • Before handing over patient details to Fonds voor dringende geneeskundige hulpverlening or to another natural or legal entity, the ambulance service will inform the patient.

 

Payment Plan:

Payment plan (FALCK BENELUX NV) :

A payment plan is available for invoices higher than 100 EUR. Payment can be extended over a period of no more than 3 months and an administrative charge of € 20 will always be added.

Payment plan (AMBUMED VZW) :

A payment plan is possible, but an administrative charge of € 30 will always be added.

 

Digital Invoices:

Digital Invoices, in any form whatsoever, are regarded as original documents and have the same legal validity.

Objections to invoices.

Any objections to our invoices must be made in writing (by letter, email or fax) within 8 days of the invoice date.

Complaints:

All “complaints” in connection with the transport should be submitted in writing (letter, email, or fax) within five working days of the transport.

Complaints relating to visible defects to goods must be made within eight days of delivery. Such complaints must be made by registered letter in which the defects must be exhaustively described. Complaints about latent defects must be made within six months of the delivery.

Intervention of the mutual health insurance fund/insurer:

Our invoices may always be submitted to your health insurance fund for reimbursement. Depending on your health insurance fund you will receive a partial or even a full reimbursement. Invoices on which the word “remgeld” (= personal contribution) appears cannot be submitted to your health insurance fund, because this is your share in the total charge. In other words a sum has already been invoiced directly to your health insurance fund. A supplementary reimbursement may sometimes be possible, if have a special separate insurance plan (for example hospitalization or industrial accident insurance).

Reserve of Ownership:

The supplier retains the ownership of the goods until the payment of the price in full. Nonetheless the risk is transferred at the time of the delivery.

Discounts:

Any discounts that may be allowed are subject to the exclusive reserve of compliance with the aforementioned payment periods and cannot be claimed in the event of non-compliance. In the event of a failure to pay, any favourable rate that may have been authorized will be replaced by the standard rate.

Invalidity:

The invalidity of one of the clauses of these conditions does not imperil the validity of the other clauses.

Courts with jurisdiction:

Belgian law is applicable to everything that is not explicitly governed by this contract. Only the Courts and the Justices of the Peace of the Judicial District of Antwerp are competent to hear any disputes arising from this contract.