Protection of Privacy

The personal information that you supply here shall be processed by Falck Benelux nv, with principal office at 2110 Wijnegem, Bijkhoevelaan 8, referred to hereinafter as FALCK BENELUX.

FALCK BENELUX complies with the Law of 8 December 1992 on the protection of private life with regard to the processing of personal details as amended by the Law of 11 December 1998 on the adoption into Belgian law of Directive 95/46/EC of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and subsequent changes and amendments to the law (the Law of 26 February 2003).

Collection of personal information

Personally identifiable details are supplied to us either by yourself or by trustworthy parties who supply this information such as the mutual insurance funds, the authorities, or hospitals.

You may supply your details either by telephone, or by letting us read your SIS or eID card, or by giving us with one of the stickers supplied by your mutual health insurance fund.

Processing personal information

By using our services you give FALCK BENELUX the right to use your personal details for the following purposes:

  • The performance of the services of FALCK BENELUX (emergency and non-urgent patient transport)
  • Customer administration and invoicing
  • Simplification of the registration procedure in the event of the repeated use of our services.
  • Registration of your personal information in our accounts
  • The payment of the respective remuneration for the shifts worked.

The information collected by FALCK BENELUX is never disclosed to third parties or our partners and is used solely within FALCK BENELUX by those persons authorized to do so. All persons who are able to establish their identity have the right to access and, subject to a signed and dated request, the right to correct their personal details. You can do this by addressing yourself to Falck Benelux nv, Bijkhoevelaan 8, 2110 Wijnegem.

The Owner and Administrator of the Data

The “owner and administrator of the data”, that is to say the person to whom the customer details belong is Falck Benelux nv, Bijkhoevelaan 8, 2110 Wijnegem.

Should the case arise, you may also request the correction of information that is incorrect, incomplete or irrelevant. We draw your attention to the fact that if you remove certain information and do not replace it, certain services may no longer be accessible to you. Your personal information is retained on secure servers which are not accessible to persons outside FALCK BENELUX. We operate strict and comprehensive safety procedures in order to avoid any unauthorized access to and the abuse of your personal information. The number of persons who have access to your personal information is kept to an absolute minimum.


The Privacy Policy of FALCK BENELUX may be amended at any time without prior notice. Should you have any questions or remarks in this connection, you may take the matter up with the management at all times at Falck Benelux nv, Bijkhoevelaan 8, B-2110 Antwerp.